Order process

If you have any questions about your order, please contact us at

• What payment options do I have?

We offer the following payment methods in our online shop:

Payment in advance

Credit card (Visa, Mastercard, Maestro, American Express)
Direct debit (via Paypal)
Paypal
Google Pay, Apple Pay
Klarna
And others

• What is the payment term in your online shop?

Unless otherwise agreed with us, the goods will be delivered against payment in advance (Paypal, credit card, direct debit, etc.). A cash discount cannot usually be granted.

• How do I choose the payment options?

The payment options are offered to you when you select "Proceed to checkout" in the shopping cart. The shipping costs are also displayed - depending on the delivery country.

• What are the delivery times?

The normal delivery time within Germany is 2-4 working days after receipt of payment. If something cannot be delivered within this period, we will inform you immediately.

• With which shipping service will the goods be delivered?

We send all pieces of jewelry as an insured package with a trackable tracking number via DHL.

• Are express deliveries possible?

We currently do not offer express deliveries - however, standard shipping within Germany takes place within 2-4 working days after receipt of payment.

• What are the postage costs?

Germany: for free (00.00 EUR) Europe: 12.95 euros World: 15.90 euros

Are the postage costs already included in the order?

The shipping costs are displayed during the ordering process.

• How do I get the goods?

The goods will be sent to you insured by DHL.

Returns and return sequences

See Revocation instructions