shipping + payment
If you have any questions about your order, please contact us at
- What payment options do I have?
Payment in advance
We offer the following payment methods in our online shop:
Credit card (Visa, Mastercard, Maestro, American Express)
Direct debit (via Paypal)
Google Pay, Apple Pay
- What is the payment term in your online shop?
Unless otherwise agreed with us, the goods will be delivered against payment in advance (Paypal, credit card, direct debit, etc.). A cash discount cannot usually be granted.
- How do I choose the payment options?
The payment options are offered to you when you select "Proceed to checkout" in the shopping cart. The shipping costs are also displayed - depending on the delivery country.
- What are the delivery times?
The normal delivery time within Germany is 2-4 working days after receipt of payment. If something cannot be delivered within this period, we will inform you immediately.
- With which shipping service will the goods be delivered?
We send all pieces of jewelry as an insured package with a trackable tracking number via DHL.
- Are express deliveries possible?
We currently do not offer express deliveries - however, standard shipping within Germany takes place within 2-4 working days after receipt of payment.
- What are the postage costs?
Germany: Free (EUR 00.00)
Europe: 12.95 euros
World: 15.90 euros
- Are the postage costs already included in the order?
The shipping costs are displayed during the ordering process.
- How do I get the goods?
The goods will be sent to you insured by DHL.
Returns and return sequences