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Warranty & Maintenance

guarantee


At Hopestraeger we offer a three month warranty on items purchased ONLY on our website. Jewelry is warranted to the original consumer/buyer against breakage or malfunction under normal use due to defects in materials or workmanship. We will, at our option, repair or replace defective jewelry with the same or comparable model ONLY ONCE.

Please note:

  • We reserve the right to decide on various situations in which we will or will not provide a guarantee. Here are some cases in which we unfortunately cannot guarantee:
    • Items that, in the judgment of our jewelry professionals, show signs of modification, abuse or damage beyond normal wear and tear.
    • Lost or stolen items
    • Items that are no longer available in the online shop
    • Items with scratches - Unfortunately, scratches on the piece of jewelry are unavoidable when worn.
    • Discolored items due to skin type - Discoloration is partly caused by the pH of the skin. Even if you follow all jewelry care tips carefully, high pH levels can cause your jewelry to discolor.

In any case, we recommend that you contact us by email at info@hoffnungsstraeger-hamburg.de with your order number, a photo of the damaged item and a few words explaining the situation. Then we can decide whether it falls under our warranty conditions or not. Otherwise we can look for a suitable solution together.

  • Customer is responsible for all shipping costs associated with a warranty repair/replacement.

maintenance

We at Hopestraeger believe that every piece of jewelry has a special spiritual meaning. It accompanies you in everyday life, protects your inner peace and ensures good karma. So of course we want it to stay beautiful for as long as possible. Here we give three care tips so that you can enjoy your jewelry for a long time.

  • Jewelry storage – Do not store your jewelry in your bathroom – the high humidity of the bathroom can alter and damage the colors and materials. When not wearing the jewelry, it should be stored in a dark, dry place with a soft surface. This prevents silver from oxidizing or gold plating from tarnishing. The soft surface prevents scratches and other damage to the jewelry. You always receive our pieces in a jewelry box or an ethnic bag, so keep them safe!
  • Wearing the Jewelry - Exposure to water, chemicals in lotions, body oils, cosmetics, hairspray, perfumes, excessive heat or humidity, and cleaning products may cause discoloration and affect the finish/gold plating of the jewelry. Therefore, jewelry should be the last thing you put on before going out and the first thing you take off when you get home. Make sure that the jewelry does not touch your make-up remover, for example ;)
  • How to clean your jewelry – Clean your jewelry carefully with a soft, non-abrasive, lint-free cloth; This helps maintain or bring back its shine. It works best for sterling silver. Gold-plated/rose gold-plated jewelry should not be treated with a cloth as the gold plating may come off.

Please also note that discoloration is partly caused by the pH value of the skin. Even if the above tips are followed carefully, the jewelry may discolor/tarnish due to high pH.